Repair Services

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National Instruments strives to achieve a very high level of quality in every test, measurement, and automation product it sells. Before a device leaves the factory, it undergoes rigorous testing and inspection because NI believes in its commitment to quality. However, test and measurement equipment sometimes needs repair. For this reason, NI warranty and repair services are designed to protect your investment, fix your maintenance costs, and minimize unexpected, costly downtime.

To meet the life-cycle requirements of your project, NI offers options for extending the standard product warranty of the devices in your system. Extended warranties from NI give you the ability to fix your hardware maintenance costs for two or more years at a low cost, avoiding the complications of unexpected expenses in the future. Extended warranties for one or more additional years are available. In addition, because NI understands that your requirements may change, extended warranties are not only flexible in length, they may be renewed or transferred as well. For pricing and availability, please contact your NI sales representative.

While you may never need to have your hardware repaired, NI understands that things do happen that lead to necessary repairs. For this reason, NI offers repair services that are performed in a timely manner by highly trained, factory technicians using only original parts at one of the NI service centers.

Repair services include parts, labor, materials, and basic calibration of your device. Typical turnaround time for repairs in North America and the European Union is 10 working days.

When time is at a premium, NI offers next-on-bench and advanced replacement services. These services expedite your repair. In addition, NI can provide a detailed repair report explaining the complete nature of the repair.1

If you need to return your hardware for repair, please contact NI to obtain a return material authorization (RMA) for repair.

Benefits of Repair Services:
Save money:
Think of it this way: your fridge just broke down and it’s not working anymore. How much would you have to spend to buy a new one? Probably several hundred of dollars, if not thousands. A good repair company can help you save that money by having them do regular maintenance on all your appliances. Do not wait until you start noticing problems and let them build up; hire a good technician who charges reasonably.

The convenience that you will enjoy with these technicians is unbelievable. The moment you notice the problems, or just want to do regular maintenance, all you have to do is make a call and they will be at your doorstep within a short time. You don’t have to drive for miles just to take your appliance to the shop; inform them via their hotline numbers and your job will be done.

Experienced people do the job for you:
Unless you are an expert in handling appliances, chances are that you don’t have an idea where to start when repairing them. It feels great having someone who has extensive knowledge on that particular appliance to deal with the repairs without you having to lift a finger. It is even more reassuring knowing that you don’t have to offer extra effort, meaning that you can get on with other important tasks in your life.

Annual contact:
Maybe for now you need someone to repair your microwave. But what happens if your washing machine also proves to have problems in the near future? Will you have to go through the hectic online search, narrowing down to the best service provider? Hiring a good repair company that guarantees to live to their word means that you will have their contacts in case you need their services later. That peace of mind is priceless and any sudden breakdowns will not worry anymore.

Handling electrical appliances is dangerous to say the least. If you are not a trained electrician then the very thought of checking them out when they breakdown is worrying. A good appliance repair company will first eliminate any danger of electrocution then proceed to fix it in the safest way possible. As much as you want to repair that gasoline stove, do not even try anything if you don’t know how to go about it.

Repair Services